CHIBI CARRY / Order information

Shipping & returns.

Know the details before you order. We distinguish confirmed settings from information that has not yet been provided.

US shipping

Destinations

We currently ship to customers in the United States. Coverage for territories, military addresses, PO boxes and other exceptions has not been confirmed.

Order fulfillment

Our supplier fulfills orders and ships directly to your address.

Shipping cost

Shipping cost may vary depending on the shipping method and destination. Exact shipping costs have not yet been decided.

Processing & delivery

Processing time has not yet been decided. Shipping time may vary depending on the shipping method and destination. We do not promise or guarantee a specific delivery date.

Tracking

After fulfillment, we will provide the available tracking information. Tracking will be provided when available.

Carrier delays

Delivery dates are not guaranteed. Contact us with your order number if you need help with a delayed shipment; the carrier escalation procedure is still awaiting confirmation.

Address changes

Contact us promptly if your shipping address needs correcting. An address change is not guaranteed, and the cutoff for changes has not been confirmed.

Damaged or incorrect items

Contact support with photos so your order can be reviewed. Include your order number and a description of the issue. A review does not guarantee a return, replacement or refund.

Lost packages

Contact support with your order number and available tracking information. Lost-package procedures and any refund or replacement conditions have not yet been confirmed.

Returns & refunds

The return window, responsibility for return shipping and refund conditions have not yet been decided. No specific return or refund promise will be published until these terms are confirmed.

For damaged or incorrect items, contact support with photos so your order can be reviewed. Please check for confirmed terms before purchasing. No free-return, exchange or refund guarantee is being offered on this page.

Questions about an order?

Contact CHIBI CARRY with your order number and question. Do not send full payment-card details.